1. Introduction

ReplyGrid (“we,” “our,” or “us”) operates a bulk WhatsApp messaging application available on desktop (macOS, Windows) and mobile (iOS, Android). This Privacy Policy describes how we collect, use, and protect your information when you use ReplyGrid. By accessing or using our application, you agree to this policy.

2. Information We Collect

Information You Provide Voluntarily:

Account details (email address) when creating an account
Contact lists you import for broadcast messaging
Message templates and campaign content you compose
Support requests and feedback you submit

Information Collected Automatically:

Device data (operating system, app version, device type)
Usage analytics (features used, campaign metrics, app performance)
Error logs and crash reports for service improvement

Important — What We Do NOT Collect or Store:

Your WhatsApp credentials or session tokens (connection is handled locally on your device)
The content of individual WhatsApp messages sent or received
Your customers' phone numbers on our servers (contact data is processed locally)

3. How We Use Your Information

We use collected information to:

Provide and maintain the ReplyGrid application
Deliver campaign analytics and delivery reporting
Improve product features and user experience
Communicate product updates and support responses
Detect and prevent technical issues or abuse
Comply with legal obligations

4. Data Storage and Security

ReplyGrid is designed with a local-first architecture. Your contact lists and message content are processed on your device and are not uploaded to our servers. Account data and anonymized usage analytics are stored using industry-standard encryption and security practices. While we implement reasonable safeguards, no method of electronic transmission or storage is completely secure.

5. Cookies and Tracking

Our website (replygrid.online) uses essential cookies for functionality and analytics cookies (Google Analytics) to understand visitor behavior. You can control cookie settings through your browser preferences. The desktop and mobile applications do not use browser cookies.

6. Third-Party Services

We use select third-party services for hosting, analytics, and error monitoring. These providers maintain their own privacy policies. We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this policy.

7. Data Retention

We retain account information for as long as your account is active. Anonymized usage analytics are retained for product improvement purposes. You can request deletion of your account and associated data at any time.

8. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate data
Request deletion of your personal data
Obtain a portable copy of your data
Withdraw consent for data processing

To exercise these rights, contact us at [email protected].

9. Children's Privacy

ReplyGrid is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13 years of age.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

ReplyGrid
Email: [email protected]
Website: replygrid.online